Example of Bug Resolution Times document

Created by Roman Savin, web: QATutor.com.

Feel free to use it for your projects!

Read about this document in Tutorial

How to Become a Software Tester by Roman Savin

Bug Resolution Times

Important notes

Bug resolution time is a period given to developer to fix assigned bug,

unit test the fix and check it in. If developer is unable to do it within specified resolution time,

he/she must immediately communicate this with his/her manager.

Fixed code for P1 and P2 bugs found on Production must be pushed as patch release.

Relevant Documents

EBF Procedure

Bug Priority Definitions

Bug Resolution times

Bug Priority*	Production	Test Environment
P1	ASAP. Drop whatever you do.	24 Hours
P2	24 Hours	48 Hours
P3	n/a*	72 hours
P4	n/a**	Fix if possible

* P3s are to be fixed in the next minor or milestone release

** P4s are fixed if possible and thus are not suitable for patch releases.